September 23, 2011
‘One Call-One Voice-One Chance’ workshop set
CARBONDALE, Ill. -- The response callers get when they contact Southern Illinois University Carbondale can have a significant impact, so making a good first impression is important.
“One Call-One Voice-One Chance” is a free workshop on Oct. 6 for all SIUC faculty and staff. The Labor and Employee Relations event will be 9:30-11:30 a.m. in Rooms 111/112 at the Student Health Center.
Carol Fisher, workforce learning and development officer, will present the workshop illustrating what separates a good experience from a bad one and how important frontline staff is in creating a positive connection with the customer. She said customer service is only as strong as the people delivering it and everyone at SIUC needs to deliver a consistent message with good telephone manners and efficiency and helpfulness to assure a positive experience for callers.
Participants can register as they walk in or they can RSVP by email to Fisher at firstname.lastname@example.org.