November 10, 2011

Faculty, staff welcome at upcoming workshop

by Christi Mathis

CARBONDALE, Ill. -- “We Serve Expectations” is a Nov. 17 workshop from Southern Illinois University Carbondale’s Labor and Employee Relations.  Campus faculty and staff are welcome to attend the presentation from 9:30 to 11 a.m. at the Student Health Center Auditorium.

According to Carol Fisher, workforce learning and development officer, University employees are met with a variety of expectations from students, parents and colleagues and it is important that in providing customer service we adapt to change and offer assistance in a helpful, constructive manner.  She will present tools for creating a positive environment along with information about service awareness, self-management, how our work impacts others and delivery of excellent service.

Those who attend may register upon arrival or in advance by sending an RSVP email to Fisher at